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  1. Home
  2. Features
  3. Ticketing + check-in
  4. Venues & Arenas
Ticketing + check-in · Venues & Arenas

Ticketing + check-in for Venues & Arenas.

Issue, track, and scan tickets, backed by an offline-first scan queue and sub-100ms response at the gate. A busy building hosts a concert, a game, and a corporate buyout in the same week. Compass keeps the house crew scheduled across all of it and logs every changeover, inspection, and incident against the right event.

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How It Shows Up

What Venues & Arenas Teams Run On Ticketing + check-in.

Issue in Atlas. Generate tickets by allocation, by persona, with QR codes ready to go. On venues & arenas jobs, this shows up as house teams running hundreds of shows a year.

Scan in Compass. Phone camera. Sub-100ms scan response. Four clear result states. On venues & arenas jobs, this shows up as house teams running hundreds of shows a year.

Zero duplicates. Every ticket scans exactly once, even with multiple gates scanning under pressure. On venues & arenas jobs, this shows up as house teams running hundreds of shows a year.

Offline queue. Scans queue on the device and replay in order when the network returns. On venues & arenas jobs, this shows up as house teams running hundreds of shows a year.

Industry Outcomes

What Changes For Venues & Arenas Operators.

Built for the house team that turns the building over night after night. Compass runs the crew schedule across a heavy calendar, changeover punch lists, recurring inspections, and an incident log scoped per event, all from the phones your staff already carry.

  • Schedule the house crew across the full event calendar with coverage gaps visible
  • Run changeover punch lists with photos; items close before doors
  • Recurring inspections per room and per system, with a record of every pass
  • Incident and lost-and-found logs scoped to the event they happened at
  • Shift handover notes so the night crew knows what the day crew left open
  • House inventory custody: who has the lift key, and since when

The Ticketing + check-in Feature Set.

The same primitives that ship in our Ticketing + check-in module, applied to venues & arenas workflows.

Issue in Atlas

Generate tickets by allocation, by persona, with QR codes ready to go.

Scan in Compass

Phone camera. Sub-100ms scan response. Four clear result states.

Zero duplicates

Every ticket scans exactly once, even with multiple gates scanning under pressure.

Offline queue

Scans queue on the device and replay in order when the network returns.

Scan history

Every attempt captured with result and scanner identity.

Rate limited

Abuse protection without getting in the way of legitimate traffic.

Run Ticketing + check-in On Venues & Arenas Production.

Sign up free for small teams. Per-org pricing the rest of the way up.

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Ticketing + check-in for Venues & Arenas · FAQ

What's the scan latency?
Sub-100ms server-side. A typical US cell connection adds 200-400ms end to end. Offline scans are instant locally.
How do we handle refunded tickets?
Void them in Atlas. A subsequent scan resolves as voided, not accepted. The scanner shows a clear denial.
Can we run multiple events in the building on the same day?
Yes. Each event is its own project with its own schedule, checklists, and incident log. The house crew works across all of them from one app, and reports stay separated per event.
Can a touring production see our house schedule?
Only what you share. Touring and promoter reps can be invited into a single event with scoped access. They never see the rest of your calendar or another promoter's event.
How does shift handover work?
The outgoing lead logs a handover note against the shift, with open punch items attached. The incoming crew opens the app and sees exactly what is unresolved. No whiteboard required.

Other Modules For Venues & Arenas.

One record store. Every module reads from the same truth.

Office ConsoleStakeholder PortalsField Mobile AppAurora AIFinanceProcurementProductionComplianceInteractive ProposalsEvent Guides (KBYG)Advancing

Ticketing + check-in For Other Industries.

Live EventsConcertsFestivals & ToursImmersive ExperiencesBrand ActivationsCorporate EventsTheatrical Performances

Atlas Is Open.

Free, forever, for small teams. Per-org pricing the rest of the way up.

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