Guides if you can wait, priority support if you can't, hotline for the load-in. Pick the channel by how live the show is.
Long-form guides across every app: how to run a load-in week, set up advancing, wire Stripe payouts, configure portal access.
What shipped this week. Every release, with the context on why it matters at load-in.
For customers, triaged by plan (Access, Core, Pro, Team, Enterprise). Team and Enterprise go first.
Live show in trouble? The hotline is staffed by producers, not bots. Available 24h through your event window if you've notified us.
Try the magic-link flow first; it bypasses password issues. If your email isn't recognized, an admin needs to invite you. The producer or workspace owner can issue an invite from Settings → People.
Check the audit log first (Settings → Audit). Webhooks ship signed; if signature verification fails on your end, the receipt won't register. Re-check the secret and the SHA-256 verification snippet in the docs.
Pull-to-refresh on the call sheet to force a sync. If a queued action stays pending for more than 30 seconds, sign out and back in. That re-pairs the offline cache to the active workspace.
Support email is the fastest path. We respond within hours, faster on Festival.